Online or onsite, instructor-led live Human Resources training courses in Quezon City.
Manila, Gateway Tower - Quezon City
5/F Gateway Tower, Gen. Roxas , Cubao, Quezon City, Manila, Philippines
The Gateway Tower is a 32-level commercial building and one of the newest landmarks of the Araneta Center, a 35-hectare comme...
The Gateway Tower is a 32-level commercial building and one of the newest landmarks of the Araneta Center, a 35-hectare commercial area in Cubao, Quezon City, Philippines. This PEZA Certified skyscraper has direct access to the major transit trains in the metro: MRT 3 and LRT 2 stations and directly linked to the Gateway Mall which has the finest shopping, dining and entertainment shops. It is also connected to the Manhattan Garden City residential condominiums through an elevated link bridge and a 15,000-seater indoor arena, Smart Araneta Coliseum . Aside from its strategic location, this 100,000 square meter premier mixed-used building offers 2 levels of basement parking linked to mall parking of 1,000 cars, 6 levels of retail podium seamlessly extending from Gateway Mall, 26 levels of premier office space, 2 levels of penthouse restaurants, and a helipad. Business presently operating at the Gateway Tower include BPO/call centre companies that include Accenture, AIG Shared Services and Teletech. Adjacent office towers include the Araneta Group (owner of the entire Araneta Complex -owned Aurora Tower which houses the Araneta management team and personnel, plus, the Telus House, a four-storey facility which serves as the headquarters of Telus International, call centre with 3,000 employees handling inbound customer care, outbound sales, market research and sophisticated IT business process solutions for industries including telecommunications, finance and consumer electronics for Telus’ clients in North America.
Facilities
Parking
Videoconferencing studio
On-Site Sandwich / Coffee Bar
24 Hour Access
24 hour CCTV monitoring
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.
Audience
Anyone who is looking to enhance their assertiveness skills
Aim
This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.
Objectives
By the end of the programme the participants will:
Understand and overcome the barriers to being assertive
Recognise behaviour traits within yourself and others and learn effective strategies for managing them
Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
The aim of this one day course is to provide delegates with mentoring and coaching skills for the workplace. By the end of the course, delegates will be able to:
State the difference between mentoring and coaching
Discuss relevant learning theories
Describe different learning styles
Explain the feedback model
Outline basic coaching principles
State the component parts of the GROW coaching model
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.
Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
Audience
Staff who need to be fully prepared to deliver high quality Coaching sessions
To individual members of their own staff
To their teams
To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
Facilitated Discussions
Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
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