Joy Nostalg

ADB Avenue, Pasig, Philippines

Modern, conducive and equipped for our training courses

Manila Enterprise Makati

28th Floor, Tower 2, The Enterprise Centre, Manila, Philippines, 1226

Manila's Enterprise Makati Centre is at the heart of the business and finance district in one of the most popular commercial buildings in Makati City. This business centre overlooks the skyscrapers of Makati and from the board rooms there are stunning views of the historic Manila Bay. Described as 'The Business Building Designed for Building Business', it is in a neo-classical landmark twin tower building with magnificently designed facilities, a range of retail and leisure facilities and seven levels of underground parking accommodating 1,200 vehicles. Makati is the country's undisputed financial centre and commercial hub and is home to the headquarters of the 40 per cent of the top 1,000 multinational and local corporations. The city has the most developed telecommunications infrastructure in the country. Transport links are excellent and the Ninoy Aquino International Airport is just five kilometres away.

Explore Our Courses

Formal Etiquette in Hospitality

 14 Hours
This instructor-led, live training in Manila (online or onsite) is aimed at beginner-to-intermediate level hospitality staff who wish to enhance their skills for providing excellent service. By the end of this training, participants will be able to:
  • Gain knowledge and skills in formal etiquette, focusing on hosting, dining, and serving.
  • Understand serving protocols and the rationale behind them, enabling staff to execute these guidelines proficiently.
  • Improve customer service quality, and strengthen communication and interpersonal skills for better interaction with guests.
  • Understand diverse cultural etiquettes and sensitivities, ensuring respectful and appropriate service to all guests.
  • Handle unexpected situations and guest requests professionally and efficiently.
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Customer Care Strategy

 21 Hours
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business.  Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.  Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others.  This workshop will also help participants communicate effectively, appropriately and clearly in all situations. OBJECTIVES
  • Developing competencies in the area of professional customer care
  • Increasing the efficiency of communication with customers
  • Attaining the knowledge of how to get to the underlying needs and expectations of customers
  • Building strong and sustainable relationships with clients
  • Expanding the positive image of the company in the market
  • Identifying, reducing, and overcoming objections and barriers
  • Learning about personalities and communication preferences when dealing with clients
  • Establsihing the ability to create an open environment for communication
  • Developing skills to communicate clearly and effectively
  • Identifying barriers to effective communication
  • Mastering body language and non-verbal communication
METHODS
  • Role-playing
  • Self-assessment tests
  • Exercises in groups
  • Individual work
  • Practice sessions
  • Lectures
  • Discussions
LEARING OUTCOMES At the completion of this course, participants will be able to:
  • Adopt a focused customer care strategy
  • Identify key customer issues
  • Build the professional image of the company
  • Adapt to specific customer behaviour styles
  • Increase customer loyalty through exceptional customer service
  • Develop communication abilities with clients
  • Use techniques to build relationships
  • Develop a personal action plan to improve customer service skills
  • Show gestures of generosity and high quality customer care
  • Use techniques to deal with difficult situations
  • Recognise barriers to the delivery of outstanding customer service
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Customer Care Academy

 28 Hours
A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience​.
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Influence in Action

 14 Hours
Pfizer, Hewlett Packard, DellEMC and VMware have benefited from this programme, developing a better balance in their influencing style and demonstrating a resilient response to challenges in the work place. If you want to : • Create high-performing work teams • Consistently win contracts from pitching • Successfully negotiate the best deals • Build shareholder value, year on year... then you need our influencing programme
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Testimonials (1)

the pace, the information provided. the way it as taught with theory and practice cases, handouts, exercises, etc.

Carlos Abascal - Hewlett-Packard Centro de Servicios Globales, S. de R.L. de C.V.

Course - Influence in Action

Upcoming Courses

Influence in Action

2025-06-30 09:30
14 hours
Manila Enterprise Makati
105356 PHP (Online)
119656 PHP (Classroom)

Customer Care Strategy

2025-07-14 09:30
21 hours
Joy Nostalg
158034 PHP (Online)
838893 PHP (Classroom)

Formal Etiquette in Hospitality

2025-07-28 09:30
14 hours
Manila Enterprise Makati
105356 PHP (Online)
119656 PHP (Classroom)

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